Resetting Your Security Code:
If you find yourself in a situation where you need to reset your Security Code, whether it's because you've forgotten it, experienced multiple failed attempts, had your phone stolen, switched devices, or updated your device, we're here to help.
Please follow these steps to initiate the Security Code reset:
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Create a Support Desk Ticket: Reach out to our Support Desk to request a Security Code reset. We're here to assist you through this process. You must provide the mobile number associated with your wallet in this request.
As part of our commitment to the security of your assets, we may request certain documents to ensure the integrity of your account. This step is essential, and we appreciate your cooperation.
More articles in this section
Can I access my account from my laptop?
Changing Your Phone Number:
What happens if I lose my Phone?
Where can I find my Seed Phrase?
What happens if I receive digital assets that are not listed and are sent to my wallet?
Changing Your Phone Number:
What happens if I lose my Phone?