Resetting Your Security Code:
If you find yourself in a situation where you need to reset your Security Code, whether it's because you've forgotten it, experienced multiple failed attempts, had your phone stolen, switched devices, or updated your device, we're here to help.
Please follow these steps to initiate the Security Code reset:
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Create a Support Desk Ticket: Reach out to our Support Desk to request a Security Code reset. We're here to assist you through this process. You must provide the mobile number associated with your wallet in this request.
As part of our commitment to the security of your assets, we may request certain documents to ensure the integrity of your account. This step is essential, and we appreciate your cooperation.