This page aims to provide basic guidance for legal inquiries, from both Law Enforcement Agencies (LEAs) and lawyers representing customers or connected parties, on how to submit such requests and what information needs to be included in the request for it to be processed timely and efficiently.
Contact points:
- LEA Requests for criminal matters should be sent directly to: lawenforcement@telco.in
- Any other legal requests on behalf of customers or connected parties, please send requests to: compliance@telco.in
Upon receipt, Telcoin will send an acknowledgement advising receipt of the request and providing an assigned reference number. Telcoin reviews each request to determine its validity and its compliance with the relevant local jurisdictional legal and regulatory requirements. We typically aim to respond to requests within 30 days after receipt. However, response times may vary depending upon the scope of the request and the types of records requested.
In accordance with the regulatory requirements for cross-border access to personal data by law enforcement authorities and the requirements for the transfer of personal data set by the General Data Protection Regulation (Regulation 2016/679 of the EU), Telcoin reserves the right to direct requests to the applicable local mutual legal assistance procedures.
To expedite the processing of your request, please ensure that you supply as much information as possible on the request and why it has been submitted. The following are requirements in order for Telcoin to take action:
- An official request from the Authority (English language preferred, Spanish or Lithuanian accepted), such as a subpoena or court order
- Full name, title, mailing address, email address and phone number of the person and/or entity issuing the request are included
- Relevant identifiers such as transaction hashes and addresses, full name, date of birth, email, phone number of the person subject to the request are included to help us narrow our search within our database
- A reasonable deadline if necessary
Confidentiality and Data Protection
Information Security
- All communications are treated with strict confidentiality
- Data transmission occurs through secure channels
- Information retention adheres to applicable privacy laws
- Disclosure limitations are strictly enforced
Jurisdictional Considerations
The Company reserves the right to:
- Review requests for jurisdictional compatibility
- Require additional documentation
- Decline requests that do not meet legal requirements
- Notify affected parties where legally mandated