Telcoin Services and Support

Support Center

Telcoin Services and Support

Account Registration

  • What risks are there with Digital Assets?
  • Are Digital Assets protected by SIPC or similar protection?
  • What network does Telcoin use?
  • How to download the Telcoin mobile app?
  • Navigating Your Telcoin App
  • Telcoin Wallet Verification Guide
  • What documents do I need to open an account?
  • How long does it take to open an account?
  • If You're Not Receiving an SMS Code:

Account Management

  • Can I access my account from my laptop?
  • Changing Your Phone Number:
  • Resetting Your Security Code:
  • What happens if I lose my Phone?
  • Where can I find my Seed Phrase?
  • What happens if I receive digital assets that are not listed and are sent to my wallet?

Product Support

  • Trading Digital Assets on the Telcoin Mobile Application
  • Troubleshooting Trading Issues

Transactions

  • Debit Card Deposit Guide
  • Debit Card Withdrawal Guide
  • Digital Asset Deposits on the Telcoin Application
  • Digital Asset Withdrawal on the Telcoin App
  • Troubleshooting Issues with Deposits
  • Remittances on the Telcoin Application

Debit Card Deposit Guide

How to deposit using your debit card on the Telcoin app?

 

Step 1: Navigate to the home page on the Telcoin Application and press the plus sign (Transactions) at the bottom of the screen. From here, press on Deposit, choose Debit Card and place the amount of the USDC you intended to deposit.

 

 

Step 2: Confirm Deposit

The Confirm Deposit page shows the amount of your deposit, deposit fees and the total amount that will be charged to your debit card. This is NOT the final page of the deposit.

If you agree with the rate, please tap confirm. You will then be directed to go through the Transak KYC.

 
 
 
Step 3: Transak KYC
Our Partner requires KYC before you can proceed with the purchase.
Once done with the KYC, you will be directed to the Debit Card information page.
 
Transak KYC Requirements:
- Valid government issued photo ID
- Selfie
 
 

Step 4: Final Confirmation of the Deposit 

Place the code, tap on the checkbox under "I agree with Transak's Terms of Use and Privacy Policy" and tap on continue.

 

 
IMPORTANT REMINDERS:
  1. Your Telcoin application should be updated to the latest version
  2. Use the same mobile number, email address and identification that was used with the Telcoin Application when going through the Transak KYC.

 

FAQs

Can I deposit using my debit card without doing KYC?

  • No. Only Telcoin approved accounts can use this product. 

How will I find out if my Transak KYC is approved?

  • An email notification will be sent to you by Transak to confirm your KYC approval.

What is the minimum deposit amount?

  • The minimum deposit amount is 35 USD but could vary on which bank you are using.

What is the maximum deposit amount?

  • Transak have implemented a 3,000 USD limit per transaction, and a 5,000 USD limit per day. Some banks might offer a lower deposit limit. In this case, you will need to contact your bank directly to adjust your deposit limits.

If you have any further questions or clarifications please reach out to our Support Desk.



More articles in this section

Debit Card Withdrawal Guide

Digital Asset Deposits on the Telcoin Application

Digital Asset Withdrawal on the Telcoin App

Troubleshooting Issues with Deposits

Remittances on the Telcoin Application