Telcoin Services and Support

Support Center

Telcoin Services and Support

Account Registration

  • What risks are there with Digital Assets?
  • Are Digital Assets protected by SIPC or similar protection?
  • What network does Telcoin use?
  • How to download the Telcoin mobile app?
  • Navigating Your Telcoin App
  • Telcoin Wallet Verification Guide
  • What documents do I need to open an account?
  • How long does it take to open an account?
  • If You're Not Receiving an SMS Code:

Account Management

  • Can I access my account from my laptop?
  • Changing Your Phone Number:
  • Resetting Your Security Code:
  • What happens if I lose my Phone?
  • Where can I find my Seed Phrase?
  • What happens if I receive digital assets that are not listed and are sent to my wallet?

Product Support

  • Trading Digital Assets on the Telcoin Mobile Application
  • Troubleshooting Trading Issues

Transactions

  • Debit Card Deposit Guide
  • Debit Card Withdrawal Guide
  • Digital Asset Deposits on the Telcoin Application
  • Digital Asset Withdrawal on the Telcoin App
  • Troubleshooting Issues with Deposits
  • Remittances on the Telcoin Application

Where can I find my Seed Phrase?


Telcoin does not provide secret or seed phrase as it is a self custodial wallet. Your private key is baked in to your device and tied to your mobile number, so as long as you have access to your mobile number you will have access to your assets. This was done by design in order to simplify how people interact with crypto and keep the process as easy and familiar to non-crypto users. 

 

Telcoin’s assisted self custody setup provides ease of use without compromising security. The objective of our three-key system is to ensure that not only are customer assets not on our balance sheet, but that Telcoin verifiably cannot unilaterally move or lose customer funds. This makes the Telcoin App an excellent alternative to centralized exchanges, with ease of use and peace of mind whether simply storing assets or trading on DeFi.

 

More articles in this section

Can I access my account from my laptop?

Changing Your Phone Number:

Resetting Your Security Code:

What happens if I lose my Phone?

What happens if I receive digital assets that are not listed and are sent to my wallet?